We understand that
making purchases online involves a great deal of trust on your part;
we take this trust very seriously, and make it our highest priority
to ensure the security and confidentiality of the personally
identifiable information ("PII") you provide us. (PII includes
information that can be linked to a specific individual, such as
name, address, phone number, or e-mail address.)
As a visitor to our Web site, www.4stravel.com,
you have the right to understand our information privacy practices
prior to providing 4stravel.com with any of your PII.
What information we collect from you
4stravel.com only collects PII that you
voluntarily provide to us.
How we use your information
4stravel.com uses your PII for the purposes of
responding to and processing your requests for 4stravel.com travel
products and services.
Who we share your information with
4stravel.com will only share your PII with our
authorized service providers that perform certain services or
functions on our behalf or as required by law. 4stravel.com does not
sell or rent your PII to anyone.
How you can control the use of your
4stravel.com provides you with choice and control
over the collection and use of your PII, as well as a means of
updating, correcting, or removing any PII stored in your customer
By providing you with this Privacy Statement,
4stravel.com is pledging our continued commitment to protecting the
information you provide us.
Information collected about you
4stravel.com collects personally identifiable
information ("PII") about you that you specifically and voluntarily
provide. PII includes information that can identify you as a
specific individual, such as your name, phone number, or e-mail
address. Although you are required to register as a member of
4stravel.com in order to use selected travel planning tools, and
some PII is needed in order to process and fulfill travel requests,
many areas of 4stravel.com can be accessed without providing any
On all 4stravel.com pages that collect PII, we
specifically describe what information is required in order to
provide you with the product or service you have requested.
4stravel.com collects PII when you:
• Become an 4stravel.com member
• Complete a traveler profile
• Purchase travel
• Use the Travel Arranger service
• Participate in a survey, contest, or
• Contact 4stravel.com
4stravel.com collects your Member ID, password,
and e-mail address when you register to become a member of our Web
Traveler profile information
4stravel.com collects the full name and contact
number for a traveler when a travel reservation is made. We may also
collect information about each traveler's preferences, including
meal requests, and membership numbers, and options. This information
is stored in the profile area of a member's 4stravel.com account.
When someone other than yourself is accompanying
you on travel purchased through 4stravel.com, we may collect PII and
travel preferences about that individual. You should obtain the
consent of other individuals prior to providing 4stravel.com with
their full names, contact numbers, e-mail addresses, and travel
preferences, as they will be unable to directly access our systems
to view or change any information you provide on their behalf.
Travel purchase information
4stravel.com collects the billing address of the
credit card that is used to purchase travel. We will also collect
credit card information, including card number, card type,
cardholder name, and expiration date, in order to bill you for
travel purchased through 4stravel.com. Please view our System
Security information for additional details on 4stravel.com's
commitment to protecting your credit card security.
Contests and sweepstakes information
Occasionally, 4stravel.com may offer our members
and site visitors an opportunity to participate in a contest or
sweepstakes. Information collected by 4stravel.com when you
participate in a contest or sweepstakes may include your full name,
e-mail address, and street address.
4stravel.com may offer our members and site
visitors an opportunity to participate in surveys regarding their
experience with our site. For our members, we may also send these
surveys via e-mail. You are under no obligation to respond to any
survey, and you may unsubscribe from receiving these e-mail surveys
by following the unsubscribe instructions in any e-mail survey you
receive. Information collected by 4stravel.com when you participate
in a survey may include your full name, e-mail address, and street
4stravel.com collects PII such as your full name,
Member ID, e-mail address, and/or contact number whenever you submit
a question or suggestion, or request assistance with viewing your
itinerary, logging on to 4stravel.com, or accessing your account.
4stravel.com has partnered with reputable third
parties to offer our members and site visitors a variety of products
and services. All travel services throughout 4stravel.com that are
provided by a third-party partner are described as such. Although we
only work with reputable third parties, our business partners may
have different privacy policies and practices than 4stravel.com. We
encourage you to review our business partners' privacy policies to
further understand their procedures for collecting, using, and
disclosing your information.
Other information we collect
Some information is collected automatically every
time you visit 4stravel.com (e.g., cookies and computer
information). In addition, information may be collected from other
independent, third-party sources.
Cookies and other Web technologies
When you visit 4stravel.com we collect
information about your computer and assign you a "cookie" (a small,
unique identifier text file). You do not provide this information—it
is collected automatically as a means of supporting your visit to
our site. This cookie does not contain any PII. You can always
choose to not receive a cookie file by enabling your Web browser to
that, by refusing to accept a cookie, you will not be able to access
many travel services and planning tools offered by 4stravel.com.
When you access the Booking areas of the
4stravel.com Web site, reserve or purchase travel, or use selected
travel planning tools, we require you to sign in as a member, using
your Member ID and password. Once you sign in as an 4stravel.com
member, we record the Member ID and the name on the member account
in the cookie file on your computer. We may also record your
password in this cookie file if you checked the box entitled "Save
this password for automatic sign-in." Your Member ID, password, and
the name on your member account is stored in the cookie file as
encrypted data, so no one can view the information it contains by
obtaining unauthorized access to your computer. Permanent cookie
files remain on your computer's hard drive until you manually delete
A cookie file may also be placed on your hard
drive by 4stravel.com's third-party advertising companies. These
companies may use aggregated statistics about your visits to this
and other Web sites in order to provide advertisements about
travel-related goods and services that you may be interested in. The
information they collect does not include your PII.
The third-party advertising companies may also
employ technology that is used to measure the effectiveness of ads.
They may use this anonymous information about your visits to this
and other sites in order to provide advertisements about goods and
services of potential interest to you. No PII is collected during
this process. The information is anonymous and does not link online
actions to an identifiable person. If you would like more
information and want to explore the option of not having this
information collected by third-party advertisers, contact us.
4stravel.com collects certain technical
information from your computer each time you request a page during a
visit to 4stravel.com. This information is collected from your
computer's Web browser to enhance your experience on our site and
may include your IP address, operating system, Web browser software
(e.g., Netscape Navigator or Internet Explorer), screen resolution,
and referrer Web site.
Information from other sources
To improve services and enhance personalization,
we may periodically obtain information about you from other
independent third-party sources and add it to our account
information. Additionally, authorized personnel may update your
profile to accurately reflect any new profile information included
in communications received from you.
Use of your information
Information collected on 4stravel.com may be used
• Register you as an 4stravel.com member
• Plan and purchase travel
• Notify you of travel changes through the Travel
• Send marketing communications or surveys to you
• Respond to your questions or suggestions
• Improve the quality of your visit to our site
Member registration information
When you register to become a member of
4stravel.com, we use your information to create your member account.
You will then receive a "Welcome to 4stravel.com" e-mail that
contains your Member ID and describes the benefits of using
4stravel.com for planning and purchasing your travel needs.
Travel planning and purchase
Information collected when you complete your
traveler profile is used to confirm and process your travel
reservation. In addition, information collected from you when you
purchase travel is used to bill your credit card and deliver your
travel itinerary, either electronically or through the mail.
Travel Alerts notification
In the event your travel plans are disrupted
because of mechanical, weather, or carrier business conditions,
4stravel.com may send you an e-mail notification to inform you of
these conditions and help you make alternative travel arrangements.
As a registered 4stravel.com member, you may
receive e-mails from us about special promotions, surveys, contests,
sweepstakes, specials, trip information, or other travel
opportunities on 4stravel.com and its marketing partners. We may
also use your e-mail address or telephone number to contact you
about changes to your purchased travel itinerary. To assess the
effectiveness of these e-mails, we may attach a Read receipt that
provides confirmation when you open an e-mail from 4stravel.com.
This only occurs if your receipt is necessary in the process of our
communication with you.
You may also receive postal mail notifications
from us about special promotions, surveys, contests, sweepstakes,
specials, trip information, or other travel opportunities on
4stravel.com and its marketing partners. E-mail or postal marketing
notifications containing offers for our marketing partners will be
sent by 4stravel.com on our partners' behalf.
Responses to your questions or suggestions
We will use your e-mail address or telephone
number to respond when you submit a question or suggestion, or
request assistance with viewing your itinerary, logging on to
4stravel.com, or accessing your account.
Sharing your information
4stravel.com does not sell or rent your PII to
To provide and process the services you request,
4stravel.com shares your PII with our authorized service providers
that perform certain services or functions on our behalf. We only
share information about travel either reserved or purchased on
4stravel.com. Our service providers need information about your
traveler profile to process and confirm your travel reservation.
These service providers will disclose information about your
traveler profile to hotel, and other travel suppliers whose products
you have purchased. Like any other travel agent, this information
must be shared with our travel suppliers to confirm your reservation
and travel preferences. Although 4stravel.com offers travel that are
reputable companies, we have not placed limitations on these
suppliers from using or disclosing your information without your
permission. Therefore, we encourage you to review the information
privacy practices of any travel suppliers whose products you
purchase on 4stravel.com. In addition, these travel suppliers may
also contact you as necessary to obtain additional information about
your confirmed reservation.
4stravel.com will occasionally share aggregated
information with our service providers. This information does not
contain any PII and is used to develop featured programs and content
that will be of interest to our members and site visitors.
In the event that you make a new, or update an
existing, travel reservation by calling our number, your information
may be accessed by a third-party service provider, as necessary, to
respond to your request for customer service.
4stravel.com may contract a reputable third party
to facilitate the distribution of survey, promotion, or sweepstakes
programs. Upon completion of these projects, all information is
returned to 4stravel.com.
Trusted business partners
In addition, we have partnered with various
third-parties to offer 4stravel.com travel services. These trusted
third-party companies have added travel sections to their Web sites
in order to offer 4stravel.com provided travel services. We will not
share any of your PII with these trusted third-party companies, even
if you register on 4stravel.com through their Web sites.
4stravel.com may be required by law to disclose
information you have provided in obtaining our travel products or
services. 4stravel.com may also disclose information against someone
who poses a threat to 4stravel.com's interests (such as customer
fraud) or whose activities could bring harm to others. In addition,
it may be necessary for 4stravel.com to provide customer information
to third parties, such as credit card companies, for the purpose of
resolving disputes that arise in the normal course of business.
Other Web sites
There are several places throughout 4stravel.com
that may link you to other Web sites that do not operate under
4stravel.com's information privacy practices. When you click through
to these Web sites, 4stravel.com's information privacy practices no
longer apply. We recommend that you examine the privacy statements
for all third-party Web sites to understand their procedures for
collecting, using, and disclosing your information.
Protecting your information
We want our members and site visitors to feel
confident about using 4stravel.com to plan and purchase their
travel, so we are committed to protecting the information we
collect. 4stravel.com has implemented a security program to keep
information that is stored in our systems protected from
unauthorized access. Currently, 4stravel.com only stores the
information you provide when registering to become an 4stravel.com
member, create a travel profile, purchase travel.
Our systems are configured with data encryption,
or scrambling, technologies, and industry-standard firewalls. When
you send personal information to 4stravel.com over the Internet,
your data is protected by Secure Socket Layer (SSL) technology to
ensure safe transmission. For more information please see our System
Changes to the 4stravel.com Privacy Statement
This Privacy Statement was produced and posted on 4stravel.com on
December 05, 2003. 4stravel.com reserves the right to modify or
amend this Privacy Statement at any time and for any reason. If
there are material changes to this statement or in how 4stravel.com
will use your PII, 4stravel.com will prominently post such changes
prior to implementing the change.
Regardless of later updates, we will abide by the
information privacy practices described in this Privacy Statement at
the time you provided us with your information.
If you have questions about our Privacy
Statement, please e-mail us.